New voice bot options mean faster service and less wait time for taxpayers
The IRS’s new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on …
IRS expands voice bot options for faster service, less wait time
The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait …
IRS unveils voice and chat bots to assist taxpayers with simple collection questions and tasks; provides faster service, reduced wait times
The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment …
Fiscal Service Tests Improving Federal Financial Management Using Artificial Intelligence
Washington, D.C. – The Bureau of the Fiscal Service continues in its role as a leader in incorporating artificial intelligence capabilities to improve federal agency operations. Effective use of artificial …