New voice bot options mean faster service and less wait time for taxpayers
The IRS’s new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on …
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The IRS’s new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on …
The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait …
The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment …
Washington, D.C. – The Bureau of the Fiscal Service continues in its role as a leader in incorporating artificial intelligence capabilities to improve federal agency operations. Effective use of artificial …