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Tag: Treasury

Home » News » Tag: Treasury
New voice bot options mean faster service and less wait time for taxpayers

New voice bot options mean faster service and less wait time for taxpayers

(07/05/2022)
AI Adoption / Applications / News

The IRS’s new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on …

IRS expands voice bot options for faster service, less wait time

IRS expands voice bot options for faster service, less wait time

(06/17/2022)
Applications / News

The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait …

IRS unveils voice and chat bots to assist taxpayers with simple collection questions and tasks; provides faster service, reduced wait times

IRS unveils voice and chat bots to assist taxpayers with simple collection questions and tasks; provides faster service, reduced wait times

(03/10/2022)
Applications / News

The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment …

Fiscal Service Tests Improving Federal Financial Management Using Artificial Intelligence

Fiscal Service Tests Improving Federal Financial Management Using Artificial Intelligence

(11/16/2020)
News / R&D

Washington, D.C. – The Bureau of the Fiscal Service continues in its role as a leader in incorporating artificial intelligence capabilities to improve federal agency operations.  Effective use of artificial …

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